• Mimecast Email Trouble

    From Lawrence =?iso-8859-13?q?D=FFOliveiro?=@ldo@nz.invalid to comp.misc on Sat Sep 6 00:01:41 2025
    From Newsgroup: comp.misc

    A client of mine has a customer that keeps mailboxes on outlook.com. But
    if you look at the MX records for their domain, they point at
    mimecast.com.

    So staff at my client send an email to this customer (actually a reply to
    a previous email from them) from their own domain, which has an SPF
    record. Mimecast receives the mail, does something or other to it (I have
    no idea what, and no interest in finding out), and tries to pass it on to outlook.com.

    outlook.com sees the sender address for that mail is at my client’s
    domain. Checking the corresponding SPF record, they see that nobody is authorized to send mail from that domain other than my client’s own
    machines (of course). So the mail forwarded from Mimecast gets rejected.

    Should my client (and myself) have to worry about internal mail screwups
    at other companies? Seems to me, if this lot want to use both mimecast.com
    and outlook.com, they need to have some way to tell their outlook.com
    service to accept any and all mail forwarded from mimecast.com.

    And if they can’t figure that out, it should be their problem, not ours.
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  • From Marco Moock@mm@dorfdsl.de to comp.misc on Sat Sep 6 10:45:24 2025
    From Newsgroup: comp.misc

    On 06.09.2025 00:01 Uhr Lawrence D’Oliveiro wrote:
    So staff at my client send an email to this customer (actually a
    reply to a previous email from them) from their own domain, which has
    an SPF record. Mimecast receives the mail, does something or other to
    it (I have no idea what, and no interest in finding out), and tries
    to pass it on to outlook.com.

    outlook.com sees the sender address for that mail is at my client’s domain. Checking the corresponding SPF record, they see that nobody
    is authorized to send mail from that domain other than my client’s
    own machines (of course). So the mail forwarded from Mimecast gets
    rejected.

    Should my client (and myself) have to worry about internal mail
    screwups at other companies? Seems to me, if this lot want to use
    both mimecast.com and outlook.com, they need to have some way to tell
    their outlook.com service to accept any and all mail forwarded from mimecast.com.
    That domain has a crap configuration. If they want to route their mail
    from mimecast to outlook, they need to configure outlook.com to ignore
    SPF fails.
    --
    kind regards
    Marco
    Send spam to 1757109701muell@stinkedores.dorfdsl.de
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  • From Lawrence =?iso-8859-13?q?D=FFOliveiro?=@ldo@nz.invalid to comp.misc on Sat Sep 6 09:26:27 2025
    From Newsgroup: comp.misc

    On Sat, 6 Sep 2025 10:45:24 +0200, Marco Moock wrote:

    That domain has a crap configuration. If they want to route their mail
    from mimecast to outlook, they need to configure outlook.com to ignore
    SPF fails.

    I thought of a sneaky idea: we could locally override their MX records,
    and send mail for their domain directly to outlook.com ...
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  • From Marco Moock@mm@dorfdsl.de to comp.misc on Sat Sep 6 12:17:28 2025
    From Newsgroup: comp.misc

    On 06.09.2025 09:26 Uhr Lawrence D’Oliveiro wrote:
    On Sat, 6 Sep 2025 10:45:24 +0200, Marco Moock wrote:

    That domain has a crap configuration. If they want to route their
    mail from mimecast to outlook, they need to configure outlook.com
    to ignore SPF fails.

    I thought of a sneaky idea: we could locally override their MX
    records, and send mail for their domain directly to outlook.com ...
    If outlook.com accepts them. I dunno how that is configured. I
    recommend telling their postmaster about this problem.
    --
    kind regards
    Marco
    Send spam to 1757143587muell@stinkedores.dorfdsl.de
    --- Synchronet 3.21a-Linux NewsLink 1.2
  • From Lawrence =?iso-8859-13?q?D=FFOliveiro?=@ldo@nz.invalid to comp.misc on Sat Sep 6 22:23:50 2025
    From Newsgroup: comp.misc

    On Sat, 6 Sep 2025 12:17:28 +0200, Marco Moock wrote:

    On 06.09.2025 09:26 Uhr Lawrence D’Oliveiro wrote:

    On Sat, 6 Sep 2025 10:45:24 +0200, Marco Moock wrote:

    That domain has a crap configuration. If they want to route their
    mail from mimecast to outlook, they need to configure outlook.com
    to ignore SPF fails.

    I thought of a sneaky idea: we could locally override their MX
    records, and send mail for their domain directly to outlook.com ...

    If outlook.com accepts them.

    You really think they could figure out how to set a restriction like
    that, when they can’t figure out how to fix the SPF issue??
    --- Synchronet 3.21a-Linux NewsLink 1.2